customer support

Frequently Asked Questions

At QD, giving back is part of everything we do. 10% of every purchase supports The QD Fund, helping individuals overcome adversity, navigate mental health challenges, and advance mental health awareness.

Orders are processed within 24 to 48 hours, and shipping takes 4-7 business days depending on your location. Expedited shipping options may be available at checkout.

We have you covered.

Once your order ships, you’ll receive a tracking number via email. If you do not receive a tracking number, please email support@wearqd.com.

We currently only ship within the continental United States (the 48 contiguous states). We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or any other U.S. territories.

We accept returns for store credit only within 30 days of delivery. Item must be in new condition, unworn, unwashed, original tags attached and free of damage, odors, or signs of wear. QD reserves the right to refuse any return that does not meet these standards. Return shipping costs are the responsibility of the customer. Store credit issued has no cash value and is non-transferable. We offer size exchanges only within 30 days of delivery, subject to inventory availability. If the requested size is unavailable, store credit will be issued in accordance with our return policy. QD reserves the right to limit exchanges in cases of suspected abuse. Items marked Final Sale are not eligible for return or exchange.

If your order is lost in transit, significantly delayed or damaged, please reach out to support@wearqd.com, and we will assist you in resolving the issue.

Breathe. We are here for you.

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